Joleen Pfau, President/CEO
- President/Owner of SMR Management – Established in 1976 – Owner since July 2018
- Real Estate Broker
- 40 years in market rate and affordable housing management
- Board Member – Minnesota Council for Affordable and Rural Housing
- CARH Executive Affordable Housing Designation
- Member of NAHRO
- Rural Development Spectrum STAR Design and Certified
- Spectrum LIHTC Certified Credit Compliance Professional (C3P)
- Public Housing Certified, Nan McKay
- HUD Certified, Nan McKay
- Fair Housing Certified
- Crime Free Multi Housing Certified
- Education background in HOME, HUD Multi-Family Section 8, HUD Public Housing, Section 42, Section 811, RRDL, RD Section 515 and Other Multi-Family Housing
- Funding Experience – Rural Development, Section 42, Section 811, HUD, RRDL, HOME, DEED, CAP, etc.
Kristen M, Operations & Finance Manager, CRM
- Bachelor of Science in Finance, MSU-Mankato
- 12 years Multi-Family Housing experience
- Assists in finance, certification and management
- Assists Director with funding process
- Rural Development STAR Spectrum Certified
- Public Housing Certified, Nan McKay
- Fair Housing Certified
- CRM Certified, MN Multi-Housing Association
- Crime Free Multi Housing Certified
- CPR/First Aid Certified
- Various training classes attended in relation to HOME, HUD Multi-Family Section 8 and HUD Public Housing
Lindsay R, Regional Property Manager
- Bachelor of Science in Human Development and Family Studies – Human Resource Management specialization
- Master’s of Science in Operations Management
- Oversees operations of multiple apartment communities within the region
- Supervises and supports on-site property managers and staff
- Monitors property budgets and financial performance
- Ensures compliance with housing regulations and company policies
- Coordinates maintenance projects and vendor relationships
- Supports leasing strategies to maintain strong occupancy rates
- Fair Housing Certified
Dana B, Regional Property Manager
- Bachelor of Science in Social Work
- Oversees operations of multiple apartment communities within the region
- Supervises and supports on-site property managers and staff
- Monitors property budgets and financial performance
- Ensures compliance with housing regulations and company policies
- Coordinates maintenance projects and vendor relationships
- Supports leasing strategies to maintain strong occupancy rates
- 25 years in retail management experience
- Leader in customer service
- Fair Housing Certified
Victoria M, Finance Specialist
- Oversees payment of all bills, rent collection, recording of all transactions
- Payment of over 1,000,000 dollars per month in 70 separate projects
- Records all transactions by projects
Nicole R, Finance Specialist
- 19 years in Finance Department
- Payment of bills, rent collection, recording of all transactions
- Payment of over 1,000,000 dollars per month in 70 separate projects
- Records all transactions by project
- Certified in several computer programs
- Assists in tax work for the Accountants
Carol S, Finance Specialist
- Collaborates With Accountants and Auditors to Complete Year-End Processes and Reports
- Assigned Specific Projects to Prepare Monthly Financial Reports
- Records All Transactions by Project
- Records Bills and Receipts for Assigned Projects
Rachel M, Director of Compliance
- 27 years of certification experience
- Maintains relationship with site staff to ensure accuracy of program requirements
- Timely submissions of required documents to meet program standards
- Confidentially maintains and organizes resident files
- Compliance experience in: RD, LIHTC, HOME, RRDL, PARIF, ARIF, HUD Multi-Family and Public Housing
- Spectrum LIHTC Certified Credit Compliance Professional (C3P)
- Spectrum USDA Rural Development Shining STAR
- USDA Rural Development Multi-Family Housing Owners & Managers Compliance Training
- Public Housing Certified-Nan McKay
- CARH Affordable and Rural Housing Executive Designation
- Numerous Fair Housing seminars and webinars attended
- Various training classes attended in relation to LIHTC, HOME, HUD Multi-Family and Public Housing
Krista W, Compliance
- LIHTC & Spectrum S.T.A.R. RD 515 training
- Completes new tenant certifications and leases
- Meets deadlines for annual recertification
- Communicates with site staff and tenants in regards to certification and compliance questions
- Certified in Mandt de-escalation training
- 5+ years of supervisory experience
- 20+ years of experience working with elderly and disabled adults
Natalie D, Compliance
- Spectrum S.T.A.R. RD 515 training
- Completes new tenant certifications and leases
- Meets deadlines for annual recertification
- Communicates with site staff and tenants in regards to certification and compliance questions
- Certified in Mandt de-escalation training
- 2+ years Leasing Assistant and Market Rate Property Manager
- 8+ years other marketing, management, and client service experience
- Fair Housing certified
- Housing marketing – specializes in social and online media
Sarah, D Administrative Specialist
- 4 years Multi-Family Housing experience
- Directs phone calls in the office
- Assists Accounting Department
- Assists clients and site staff
- Background Check Coordinator
- Reports to Collection Accounts
- Rentcafe Coordinator
- Process Reasonable Accommodations/Modifications
- Marketing & Leasing Support
- Maintain and update company website